For brokers, agencies, and MGAs: Customers, Insurance, Clients, Inbox, Knowledge, and Finance around the agency management system and carrier portals you keep, with an agent that takes intake, drafts submissions, starts renewals on time, issues certificates, and opens claims, under your approvals.
An agency runs on email. Applications arrive half-complete, carriers ask for the same documents twice, renewals are a spreadsheet someone checks on Monday, certificates are requested at 4pm for a site that opens at 8, and a claim is a phone call followed by a scramble for the policy and the photos. Account managers spend the day re-keying between the inbox, the carrier portal, and the AMS.
Opser puts an agent on every desk that reads the inbox and does the admin: it parses the application into a submission and flags what's missing, drafts the carrier submission and the quote comparison, starts renewals on schedule, issues the certificate from the policy, and opens the claim from the client's email. People decide; the agent drafts, chases, and files. Nothing here underwrites or makes a regulated decision.
Each one is a job your team does today by hand across several tools. On Opser one agent does it across the apps below and the systems you keep, and you approve.
An application arrives as a PDF or an email with attachments. Someone re-keys it, notices what's missing a week later, and asks again.
The agent parses the application and attachments into a submission on the client's record, flags the missing fields and documents, and drafts the request to the client.
New submission from Elektro Hub for property. Parse the application and tell me what's missing.
Marketing a risk means the same email to five carriers, replies scattered across threads, and a comparison assembled in a spreadsheet.
The agent drafts the submission per carrier from your appetite notes, tracks who replied and who declined, and builds the quote comparison and the proposal for the producer to approve.
Market the Rossi GL renewal to Generali, Allianz, and Zurich, and build the comparison when quotes are back.
Renewals are a spreadsheet. The ones nobody looked at become a scramble the week before.
Every policy enters the renewal pipeline 90 days out. The agent requests updated information, pulls loss runs, flags what should be remarketed, and drafts the renewal pack for review.
What renews in the next 60 days, what's not started, and which ones should we remarket?
A certificate request at 4pm means finding the policy, opening the template, and typing the holder by hand.
The agent reads the request, drafts the certificate from the policy with the holder and wording from the email, and sends it once you approve. Logged on the policy.
Issue a COI for Rossi Costruzioni naming Comune di Milano as holder for the Via Roma site.
A claim is a phone call, then a hunt for the policy, the photos, and the carrier's form.
The agent opens the claim from the client's email and photos, files the first notice on the carrier portal, collects the missing documents, and keeps the client posted at each step.
Casa Più reports a pipe burst at the Rome store. Open the claim and prep the FNOL.
Each app owns a business domain and comes configured for this industry. Open any of them to see the screens inside. The last card is the workflow we haven't built yet, because it's yours.
Your lines of business, your carrier appetite grid, E&O checklists, premium finance, endorsement workflows, agency bill versus direct bill. Describe it and it's built into the same system, on the same records.
Add an E&O checklist to every bound policy: coverage confirmed, exclusions explained, signed application on file, with sign-off before the policy is delivered.
Because clients, submissions, policies, certificates, and claims live in one system next to the inbox, an agent can act across them instead of your team copying between email, carrier portals, and the AMS.
Every person gets their own agent; teams can share one. Sensitive actions wait for approval, and every action is logged with the data it used and the outcome.