One inbox for every Gmail and Outlook mailbox in the company, personal or shared with the teammates you pick. New mail gets an attention label, senders already in Customers show up by name and company, and the agent reads each thread, drafts the reply or the action in the right app, and sends only after you approve. Team conversation lives in Chat; this is the outside world coming in.
- Owns
- Mailboxes
- Threads
- Drafts
- Attention labels
What lives in Email.
One app owns the whole domain. These are the workflows, views, and features inside it, rather than a separate tool for each.
- One inbox for every Gmail and Outlook mailbox, personal or shared with chosen teammates
- AI attention labels on new mail: Urgent, Action needed, Important, Promotional, Spam
- Senders already in Customers show up by name and company; add a likely customer in one click
- Agent-drafted replies, sent only after you approve
- Search every mailbox with from:, to:, is:unread, and has:attachment
- Bulk archive and mark read, with undo, on desktop and phone
What your agent does in Email.
- Reads and searches every mailbox you can see, and tells you what's unread, starred, or still in drafts
- Drafts the reply in the customer's language from the record, and sends, replies, or forwards only after you approve
- Reads attachments and puts the details in the right app: a PO into an order, a BOL into a shipment
- Works on new mail through your automations: finds the customer or order it belongs to and drafts the reply
Every person gets their own agent; teams can share one. Sensitive actions wait for approval, and every action is logged with the data it used and the outcome.
Need it different? Describe it.
Add a field, a stage, a rule, a view, or a workflow inside this app. It's built on the same records and permissions, as open code you can change again.
Put emails from our top 20 customers in a "Priority" view, with a reply drafted for each one.