Chat
Public and private channels, threads, and direct messages, with records from any app tagged right in the message. Add a shared agent to a channel and @mention it: it reads the conversation, does the work in the right app, and asks for approval on a card anyone with access to the agent can answer. Team chat that lives inside the system the work happens in.
- Owns
- Channels
- Threads
- Direct messages
- Channel agents
What lives in Chat.
One app owns the whole domain. These are the workflows, views, and features inside it, rather than a separate tool for each.
- Public and private channels, DMs, and group DMs
- Threads, reactions, pins, saved messages, and channel topics
- Shared agents in channels: @mention one, approve its actions on a card
- Tag a record from any app in a message, and workspace links show the record's name
- Voice messages, file previews, and search with sender and date filters
- Mentions and replies in Activity, per-channel notifications, and do not disturb
- A direct line to the Opser team in a shared channel under External
What your agent does in Chat.
- Answers in the channel when someone @mentions it, reading the conversation for context
- Takes a job from a message, does it in the right app, and reports back in the thread
- Asks before it acts: an approval card anyone with access to the agent can approve, deny, or approve all
- Catches you up on unread channels, mentions, and active threads, and summarizes a channel when you ask
- Posts what changed, like a won deal or a late PO, through the automations you set up
Every person gets their own agent; teams can share one. Sensitive actions wait for approval, and every action is logged with the data it used and the outcome.
Need it different? Describe it.
Add a field, a stage, a rule, a view, or a workflow inside this app. It's built on the same records and permissions, as open code you can change again.
When a deal closes in Customers, post the customer, the amount, and who closed it in #wins.